In the scope of this data privacy statement we will inform you about the most important aspects on how our company is collecting and handling your data. Biosynth GmbH fully complies with the EU General Data Protection Regulation (GDPR/DSGVO), the Austrian Privacy Law (DSG) and the Austrian Telecommunications Law (TKG 2021).

What information do we collect?

Biosynth collects information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. The data collected will be saved for the processing of enquiries and the handling of follow-up questions at our server up to one year after termination of the business relationship.

Your data collected includes:

• Name
• Address
• Phone number
• Mail address
• Job title, academic degree
• Information about obtained products & services
• Date of purchase

In the case of conclusion of contract all data regarding the contractual relationship will be saved in accordance with the retention period (7 years), or moreover until the expiration of the product liability (10 years).

How will we use your data?

Biosynth collects your data so that we can:

• Process your order, manage your account.
• E-Mail you with special offers on other products and services we think you might like.
• To improve customer service as your information is helping us to more effectively respond to your customer service requests and support needs.

When Biosynth processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchase.

How do we store your data?

Your data entered on this web site is stored and processed by our web provider Microsoft, and further stored together with data from order processing, email conversation etc. in our internal network. Your communication with us by email is further processed and stored internally and by our email provider Microsoft.

What are your data protection rights?

Biosynth would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:

The right to access

You have the right to request Biosynth for copies of your personal data. We may charge you a small fee for this service.

The right to rectification

You have the right to request that Biosynth correct any information you believe is inaccurate. You also have the right to request Biosynth to complete information you believe is incomplete.

The right to erasure

You have the right to request that Biosynth erase your personal data, under certain conditions.

The right to restrict data processing

You have the right to request that Biosynth restrict the processing of your personal data, under certain conditions.

The right to object to data processing

You have the right to object to Biosynths processing of your personal data, under certain conditions.

The right to data portability

You have the right to request that Biosynth transfers the data that we have collected to another organization, or directly to you, under certain conditions.

If you make any requests, we have one month to respond to you, if you would like to exercise any of the rights, please contact us at our email: vie.legal(at)biosynth.com

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process your requests and understand and save your preferences for future visits. If you do not want to use cookies you can setup this information via your browser.

Do we disclose any information to outside parties?

Biosynth GmbH does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Do we use Google Analytics?

Our website uses functions of the web analysis services provided by Google Analytics of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Such tools collect information regarding how users use our website, and what information they view when they do so. For this purpose cookies are used which enable analysis of the website visits of our users. The information generated by those cookies is pseudonymised, and transferred and generally stored at a server of Google in the USA.

We use the information we get from such tools only to improve our Products and Services, tailor content, deliver a better experience and manage our advertising.

Google’s use of information it acquires about our website visitors or how they use the Biosynht website is governed by Google Analytics Terms of Use and the Google Privacy Policy. The user data are stored according to their terms of use.

Further information about Google analytics

Inactivate Google Analytics

Do we use Web fonts?

Our site uses so-called web fonts provided by Google for the uniform display of fonts. In order to display texts and fonts correctly, your browser establishes and transmits a connection to the Google servers when you visit a page. If your browser does not support web fonts, a default font will be used by your computer.

Further information can be found here.

Privacy policies of other websites

The Biosynth website contains links to other websites. Our data privacy statement applies only to our website, be aware if you click on a link to another website, you should read their privacy policy.

Changes to our data privacy statement

Biosynth keeps its data privacy statement under regular review and places any updates on this webpage. This data privacy statement was last updated on the 28th of June 2023.

How to contact us?

If there are any questions regarding this data privacy statement you may contact us using the information below.

• Email us at: vie.legal(at)biosynth.com
• Call us: + 43 1 8900804-0
• Or write to us at:
  Campus Vienna Biocenter II
  Viehmarktgasse 2a
  1030 Vienna
  AUSTRIA

Should you wish to report a complaint or if you feel that Biosynth has not addressed your concern in a satisfactory manner, you may contact: Mr. Michael Zimmel, Email: vie.legal(at)biosynth.com